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Directwigs is the trading name of Perfection Hair (UK) Ltd, a company registered in England in 1998 and trading from premises in Swindon. This ensures you have full consumer rights.

The combination of Brexit and COVID-19 has led to frustrating delays at customs borders which can be as much as 4 weeks. Brands particularly affected are Ellen Will and NJ Creations. Other brands are only delayed by a couple of days due to COVID-19.

All orders are sent free of charge using the Royal Mail 24 Tracked service on the day we receive the item from our suppliers. We order each wig direct from our suppliers, ensuring every wig supplied by Directwigs is new stock that is a current style. As a long-standing and respected retailer of wigs in the UK we have excellent relationships with our global suppliers who keep us informed of current stock as well as despatching orders (including backorders if out of stock) using an express service.

It is generally accepted that wigs have a life of 4-6 months unless a longer period is stated by the manufacturer. New technologies are extending the life of some wigs, for example NJ Creations state 12 months for some of their creations.

Recent developments in synthetic technology have led to new fibres providing much improved looks and performance, especially with an increased tolerance of higher temperatures when drying your wig. Of course, nothing compares with the natural silky feel and look of real hair.

Adjusters are fitted by the ears and nape which can be tightened or loosened to give an individual fit, so fine for all weathers!

Fibre wigs are pre-styled; if it is a mono base you may be able to remove a side parting. Human hair wigs usually require cutting to the desired style. You can add partings, feathering to the sides, adjust the length, add a fringe, etc.

If it is available, we can get it! We are appointed retailers of all the leading brands and can offer any of their items. If there is a particular wig that you would like and cannot see it on our website call our helpful ladies on 01793 507717 between 9.30am and 3.00pm.

We understand that sometimes the product you ordered may not be suitable. If you wish to return a product for a refund or exchange, a return form is enclosed with your delivery. Please ensure the following criteria is met:

• The product is back with us within 14 days of the day you received the product.
• The product is not used, damaged, re-styled, washed or brushed.
• The product does not smell of food, smoke or perfume.
• The product has its original labels attached and is presented in the original, undamaged, branded packaging box.
• A completed returns form is enclosed with the goods returned.
• Returns should be sent using a tracked and signed for service with insurance sufficient to cover the value of the goods if lost or damaged. It is the customer’s responsibility to pay for the carriage of returned goods. Proof of sending will not be accepted unless we receive the goods.

Goods must be returned to:

Perfection Hair UK Ltd
Suite 13, Dorcan Business Centre,
The Dorcan Complex
Faraday Road
Swindon
SN3 5HQ

For exchanges, please telephone the office during our open hours Monday – Friday 9.30am – 3.00pm on 01793 507 717. You may also contact us using the form on our Contact page.

If you find a wig advertised (and available) elsewhere in the UK on a like for like basis we will match it or even better it. Clearance or sale items offered by other suppliers are not considered like for like.

Add a small amount of shampoo to lukewarm water and swish around for 5-10 minutes, then rinse in clean, lukewarm water. Repeat with conditioner if required. Do not rub or wring out. Do not use excessive heat to dry the wig.

Mono is a clean, see through base that looks like natural scalp. Lace is on the front of the piece which provides a natural looking hairline.

We have partnered with Klarna who offer our customers a choice of paying 30 days after your order is completed or in three equal payments spread over 3 months, all interest-free. Customers can also pay by credit/debit card or PayPal.